FAQ's

How long will it take to receive my order?

Regular orders take 1-3 business days to be created, engraved, gift wrapped & packaged. This includes free UPS Ground shipping which takes approx. 1-3 business days to deliver.  (Please note shipping times may be slower during the Holiday Season due to demand.)

There is an option to add Rush Shipping for an additional $15. This gets your items produced the next day and shipped with 2 day shipping.  You must add the Rush Shipping listing to your cart from the product list for this option.

To view Amazon prime options, click "Gifts with Rush Shipping" under "Shop Now" menu on our website
 
 

Are your chimes weatherproof?

Yes, all our chimes can be placed outdoors or indoors. Any wood parts are coated in polyurethane for protection from the elements.
The chime care instructions recommend that you seasonally spray coat the wood with polyurethane to slow the natural aging process. The aluminum tubes can be washed with soap and water.


Do the chimes come gift wrapped?

All of our chimes come gift wrapped for direct gift giving. You also have the option to include a gift note. Invoices are never included in our packages.
 
 

How do I personalize the chime?

You write in what you would like engraved on the wind sail in the "Personalization Text" field at checkout.  The saying pictured on the front of the wind sail will be included automatically.

Often the custom engraving will be on the back of the wind sail, but each listing description will tell you where the engraving will be located. It will also tell you how many characters are allowed.
 
Our graphic designer will make sure everything is centered and pleasing to the eye.
 
Click Here for Chime Customization Help & Examples: https://weatheredraindrop.com/pages/chime-customization-help
 
 

Why do I see a different price when I click on a listing?

There is a price for non-custom, and a price to add personalization. There is an added cost for custom engraving.
 
You will find a drop down arrow where you can select whether or not you want to add the Customization (custom engraving).
 
If you would like the backside engraved select "Yes" to Customization. If you would like it left blank select "No" for customization. (The front saying will still be included if you select "No".)


Do you offer wholesale?

Yes, We offer our Wholesale Customers a 30% Discount with a minimum order of 5 per item. 
To set up a wholesale account with Weathered Raindrop, and to receive our private online shoppable catalog, please contact us at:
 
Email: wholesale@weatheredraindrop.com
 
Subject: Wholesale Account Set Up
 
Please Include:
1. Your Company Name
 
2. A Copy of Your Wholesale/Resellers Certificate with ID#
 
3. Your Name & Contact Info
 
For more info visit:


Where are you located?

Our production shop is located in New Richmond, WI, USA
All sales are currently online.


Can you help me track my order?

Yes, we are happy to help. First, please check your spam or promotions folder as the tracking emails may have been delivered there. These emails would have been sent to the email account you used during checkout.
 
If you are unable to locate the tracking info, please contact us with your order number and your full name and the recipient's name so we can look up your order info.
You can message us, or email: info@weatheredraindrop.com


Can I hear the sounds the chimes make?

Yes, many of our listings include a sound video, however you can also find a library of sound clips here:
 


Can I add an actual signature for the personalization?

Yes, You can add your request in the “Notes to Weathered Raindrop” section at check out. Please be sure to leave your contact info in case we have any questions.
 
Then please email us a high resolution photo of the signature, preferably on a light background to: info@weatheredraindrop.com. Be sure to include your name and order number with your picture.


Can I add a picture for personalization?
 
Yes, You can add your request in the “Notes to Weathered Raindrop” section at check out. Please be sure to leave your contact info in case we have any questions.
 
If you are supplying the image, please email us a high resolution picture to: info@weatheredraindrop.com Be sure to include your name and order number with your picture.


Can you tell me more about your business?

You can read about our mission here: https://weatheredraindrop.com/pages/our-mission
 
You can meet the founder of Weathered Raindrop here:
 
You can read our blog here:
 
You can read our recommendations for what to write in a sympathy card here:
Do you have any specials?

Please Subscribe to our email Newsletter for our latest products, deals and sales. You can subscribe by entering your name and email at the bottom of our web page under "Sign up for our newsletter".

You can also join our Customer Rewards Program. Earn discounts for shopping, referrals and following us on social media. To sign up, click on the "Rewards Program" green icon with a star in the lower left corner of our web page.
 
 
Do you offer any deals for company orders?
 
Our Bereavement Gift Giving Program offers 2 sub divisions:

1. Corporate Bereavement Gift Giving
Supporting your employees after a loss in their families
 

2. Residential Bereavement Gift Giving
Support your clients and their families in Hospice, Nursing Homes or Long Term Care Facilities
 


How else can I contact you?

You can email us at info@weatheredraindrop.com